Many have a problem with hospital’s paid parking system

An aerial photo of the parking lot at the hospital. Photo: Bianca Pindral.

Residents of the West Rand, and more importantly, patients and clients of Netcare Pinehaven Hospital, are furious about the fact that they have to pay for parking when visiting the hospital.

In a letter to the News, Hayley Wattleworth wrote how it costs her family a fortune to visit her sister who is in and out of hospital.

“Nowhere at the hospital does it state that people with chronic illnesses are exempt from paying for parking.

Nowhere does it state that the support system or the family are exempt from paying for parking. The tariff kicks in after 20 minutes (not even long enough to see a doctor). My sister has been in and out of hospital since January. If you take the tariffs and do the calculation of two visits a day multiplied by the R6 and sometimes more when she takes a bad turn, then multiply that by the number of days in a month, you get a minimum sum of R360 per car that comes to visit, and that is only if you stay less than an hour. And this is per car,” Wattleworth said.

An aerial photo of the parking lot at the hospital.
Photo: Bianca Pindral.

Marietha van Vuuren, general manager of the hospital, replied to Wattleworth’s complaint by saying that patients with certain chronic conditions who have to visit the hospital on a regular basis, for example chemotherapy patients, are exempt from paying these parking fees.

Anita Maritz said in a Facebook post that she too was upset, not just about the high price of the parking, but also that she had to visit the hospital multiple times without getting any exemption from the tariff.

Also Read: Pinehaven oncology centre extends services, raises public awareness of cancer

“R8 for 20 minutes. I did not even check what the tariff would be if you stayed longer. So you can’t really visit your loved one twice a day. What happens if you have an appointment to see a doctor? It just does not make sense.”

May Ann Volschenk, who also posted on Facebook, said that she had to get an IV line inserted and wait three hours for the medication to run into her body, and had to pay R25 for her parking.

Cradlestone Mall, the shopping centre located close to the hospital, also has paid parking, but it does not cost nearly as much as that of the hospital, even though the Mall’s parking is regarded as safer.

Van Vuuren further stated that Netcare had taken the decision to introduce paid parking at its hospital premises after much consideration.

“We believe it’s important to make convenient, safe and secure parking available for our patients and visitors, particularly those who are elderly and frail, and the system that we have introduced contributes positively to this.”

She added that most visitors and people consulting specialists are likely to pay less than R10 for parking.

“In our view, these fees are not prohibitively high, and we believe that the enhanced safety and security brought about by this project will on balance result in a better overall experience for people visiting our hospital.”

Do you perhaps have more information pertaining to this story? Email us at [email protected] or phone us on 011 955 1130.I 

For free daily local news on the West Rand, also visit our sister websites: 

Randfontein Herald

Roodepoort Record

Get It Joburg West Magazine

Remember to visit our FacebookTwitter and Instagram pages to let your voice be heard!

  AUTHOR
Bianca Pindral
Journalist

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